CRM, Sales & Order Management

Streamline your order management from intake to delivery

The NetSuite system serves as the crucial link connecting all departments: CRM, sales, production, quality assurance and control, warehousing, and delivery. By ensuring a systematic approach to order processing, the system minimizes manual errors and streamlines the entire order management process, from intake to delivery. This efficiency enables timely invoicing, thereby strengthening your cash flow position.

NetSuite enhances the accuracy of the invoicing process, allowing you to better recognize your sales and deliver your end products more quickly. 

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Advantages of Sales & Order Management in NetSuite

Better cash flow position

With automated order-to-cash processing, you minimize mistakes, allowing for faster delivery and invoicing.

Lower shipping costs

Do you operate from multiple locations? Ship from the nearest location that meets the customer’s delivery terms and conditions.

Involved customers

Proactively involve your customers in the order-to-cash process using the built-in CRM functionality.

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Here are some more of my functionalities

Automate your Order-to-Cash processes with Sales & Order Management in NetSuite

Price setting and Promotional campaigns

NetSuite empowers you to centrally manage price setting across multiple currencies and channels, optimizing the profitability of your operations. You can implement various price levels, including customer-specific and currency-specific pricing, discount campaigns, and promotional codes.

Additionally, NetSuite allows for gross/net analysis at the transaction level, enhancing your understanding of pricing effectiveness. This insight enables you to refine your pricing strategy accordingly.

You can synchronize prices in real-time between your website and NetSuite’s central price management system, ensuring your website is always current and minimizing price errors.

Managing Sales Orders

Automate your entire order-to-cash flow, streamline processes, ensure alignment, and consistently meet delivery deadlines.

The backbone of your organization lies in efficiently handling, inspecting, planning, tracking, complying with, and invoicing orders. NetSuite’s comprehensive order management capabilities offer detailed visibility into this process and automate numerous steps along the way.

This enables you to surpass customer expectations and efficiently fulfill and deliver orders from the most suitable economic or geographic location.

Returns Management

In cases where a customer is unhappy and returns an order, NetSuite provides a range of functionalities to streamline the returns process and associated handling. Customer communication throughout every phase of the returns process is supported by built-in CRM capabilities.

NetSuite’s Business Intelligence functionality allows for comprehensive analysis of all recorded returns. This empowers you to make strategic decisions regarding process optimization and human resource management.

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360⁰ Customer View – Realtime

The NetSuite Customer Relationship Management (CRM) module is the only cloud-based application that offers a real-time, 360-degree picture of your customer base. NetSuite CRM offers a seamless flow of information during a client’s entire lifecycle. From suspect to prospect, lead client order, order handling to up-selling, cross-selling and customer service. All in one app.

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Stil not convinced?

What NetSuite can do for you

Our solutions ensure that your core administrative processes in the cloud offer you the peace of mind you need. So that you can fully focus on your business.

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Double benefit

What NetSuite can do for your customers

Give customers insight into orders through your own portal. Deliver at better prices. Improve you customer care with a great CRM. Overall improve customer happiness because you are in control.

Let us tell you all possibilities